Mumbai: SBI plans to double its mobile banking customer base to 20 crore over the next two years from 9.4 crore with the launch of Yono 2.0, chairman C S Setty said on Tuesday. To help customers transition to the new digital platform, the bank will expand its in-branch digital support network to 10,000 floor managers across the country by March. “This is not simply a mobile application,” Setty said at the press conference. “We have rewritten the entire internet banking code, which will now be called Yono Net Banking, and alongside that we have launched a completely reimagined mobile app.” Setty said digital onboarding sharply reduces acquisition expenses.
