Cognizant has started training select executives on ProHance, a workforce management tool that monitors how long employees remain active on their laptops and tracks which applications and websites they use during work hours. According to a report, the tool records mouse and keyboard activity to classify employee engagement levels. Workers can be marked “idle” after five minutes of no activity and “away from system” if their laptop remains inactive for 15 minute. The report claims that have seen the course material. In a statement to TOI, Cognizant has strongly denied that it is tracking employees. Cognizant spokesperson told TOI, “We occasionally use various productivity measurement tools, a common industry practice, in select Business Process Management or Intuitive Operations & Automation projects, at the request of customers. The purpose of these tools is to help better understand the client process steps and related time metrics to assess process design inefficiencies as part of the process transformation efforts. These tools are not designed or used to track or evaluate the individual performance of employees. Also, the tools are used only after obtaining the consent of employees and it is made clear that these are not used for performance evaluation. Additionally, these tools have no impact on the composition of teams engaged in these projects and any suggestion to the contrary is incorrect.“ProHance dashboards provide minute-by-minute visibility into employee workdays, showing login times, active applications, and task duration. The system maps work patterns, breaks, and time allocation across different activities to identify workflow bottlenecks and optimization opportunities.
